Senior Executive Assistant, HR Group Shared Services

About the role

You will join the HR group shared services team that provides HR operational support to all NUHS institutions according to service level agreements and key performance indicators. The scope covers the full employee lifecycle, from onboarding through employment contract management to offboarding.

Key responsibilities

• Support HR-related inquiries from employees, line managers and other stakeholders via Ask HRSC (FormSG)
• Manage inquiries using the available system: log cases, re-assign them to other teams where needed, and close them within SLA
• Create and maintain HR FAQs on the intranet and HR chatbot, and keep the HR Support Centre knowledge database accurate and up to date
• Promote HR Support Centre services, such as designing eDMs and posters
• Handle administrative tasks such as following up on candidate background screening reports, responding to reference check requests, and preparing certificates of employment
• Prepare regular and ad hoc reports for management analysis
• Identify areas for improvement and help develop solutions that improve productivity, work quality and service delivery

Required profile

• Diploma in Human Resources or a business-related discipline
• At least 2 years of relevant experience
• Able to manage high-volume activity and handle confidential data
• Able to work under tight deadlines and changing priorities, in a performance-driven environment
• Organised, meticulous, independent yet a team player with good interpersonal skills
• Open to changes in job portfolio within the HR shared service team due to re-organisation and resource re-prioritisation

Required skills

• IT savvy, comfortable with Microsoft Office, especially Microsoft Excel for handling large amounts of data
• Problem solving and ability to adapt quickly to changing priorities