Senior Executive, Communications - Volunteer Programme

About the role

NUH is looking for a Senior Executive / (Senior) Assistant Manager, Communications for its Volunteer Programme. Reporting to the Head, Integrated Communications Section, the incumbent coordinates the volunteer programme and supports the end-to-end volunteer journey, from recruitment and onboarding through deployment, engagement, recognition and retention. The role works closely with volunteers, departments and community partners to create volunteering opportunities that support patient experience, staff and the hospital's care mission.

Key responsibilities

• Coordinate volunteer recruitment, screening, onboarding, orientation and role matching, including maintaining clear volunteer role descriptions.
• Plan and coordinate volunteer deployment across clinical and non-clinical programmes, working closely with departmental supervisors.
• Maintain accurate volunteer records, attendance, service hours, training status and programme documentation.
• Develop volunteer engagement, communication, learning, recognition and retention initiatives.
• Build relationships with internal departments, community organisations, schools and corporate partners to support volunteer programmes.
• Support volunteer governance, safety, confidentiality, policy implementation and continuous improvement.

Required profile

• Bachelor's degree in Community Development, Social Sciences, Communications, Business Administration, Healthcare Management or a related field.
• Minimum three years of relevant work experience in volunteer management, community engagement, healthcare, social services, events or stakeholder engagement.
• Experience working with volunteers or community programmes is advantageous.

Required skills

• Strong interpersonal, communication and relationship-building skills.
• Strong organisational, administrative and project coordination skills.
• Ability to manage multiple programmes and stakeholders in a fast-paced environment.
• Good data management and reporting capabilities.
• Proficiency in Microsoft Office applications and digital collaboration tools.