Senior Executive / Executive, Monitoring & Surveillance

About the role

The Monitoring & Surveillance function ensures that insurance sales and advisory activities follow regulatory requirements, internal policies and quality standards. This role supports the business by monitoring sales conduct, assessing advisory quality and strengthening competency and compliance across distribution channels. The working arrangement is hybrid.

Key responsibilities

• Monitor and review insurance sales and advisory processes to ensure compliance with regulations and internal standards, and identify trends, recurring issues and quality gaps
• Apply risk-based approaches to assess sales practices and advisory outcomes
• Analyse monitoring results, complaints and incidents to identify emerging risks and early-warning indicators, and highlight control gaps and thematic issues needing remediation
• Support the continuous improvement of sales quality and advisory standards
• Partner with Training & Competence stakeholders to inform training needs and competency frameworks, and help strengthen representative capability and ethical conduct
• Work with distribution units and internal partners to implement corrective actions, and support governance, documentation and reporting
• Manage multiple timelines, schedules and deliverables

Required profile

• Bachelor's degree in Risk Management, Business Administration or a related field
• Minimum 3-5 years of experience in Sales, Sales Quality, Training & Competency, Compliance or other control functions
• Good understanding of distribution processes, regulatory expectations and/or sales quality
• High attention to detail and strong execution discipline

Required skills

• Testing methodologies and evidence validation
• Excellent communication, facilitation and stakeholder management skills

What we offer

• Opportunity to contribute to innovative insurance solutions that make a meaningful impact on customers' lives
• A collaborative and inclusive culture supporting learning, growth and career development
• Exposure to senior stakeholders and strategic business initiatives
• A flexible and supportive work environment focused on well-being and professional success