Senior Inside Sales Specialist

About the role

TDCX, a Singapore-headquartered global business process outsourcing company offering customer experience, sales and digital marketing services, is hiring a Senior Inside Sales Specialist. The role focuses on closing incoming sales opportunities and supporting customers with orders so that short-term goals, objectives and quotas are met.

Key responsibilities

• Close incoming sales opportunities by selling the benefits of the products.
• Assist customers with order placement, giving product information and advice suited to their needs.
• Make sure the products, services and solutions recommended meet client needs.
• Deliver a high level of service that meets the department's key metrics for Sales, Quality and Productivity, and overachieve daily and monthly targets.
• Recognise, document and escalate customer issues or trends through the proper communication and escalation channels.
• Keep product knowledge up to date through training workshops and product updates.
• Carry out any other duties assigned by management, including contributing to the quality management system.

Required profile

• Diploma, advanced/higher/graduate diploma, bachelor's degree, postgraduate diploma, professional degree or master's degree in any field.
• Preferably 2 years of experience in a related field; fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to work comfortably in a fast-paced environment and balance multiple tasks.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Required skills

• Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones.

What we offer

• Attractive remuneration and great perks.
• Medical, insurance and social security coverage.
• World-class workspaces, engaging activities and recognition programs.
• Learning and development plans, coaching and mentoring.
• Flexible working arrangements and easy access by public transport.