Senior Lab Project Services Manager

About the role

The Senior Lab Project Services Manager manages strategic client relationships and laboratory service delivery through governance, operational oversight, financial management, quality review and program execution. Acting as the main link between client stakeholders and internal teams, the role ensures contracted services are delivered successfully, KPIs are met and quality, compliance and business objectives are aligned. It also supports governance activities such as operational, quality and executive business reviews, risk and escalation management.

Key responsibilities

• Act as primary contact for assigned client accounts, keeping clients informed on performance, project status, quality metrics and strategic initiatives, and strengthening partnerships.
• Build governance structures and meeting cadences, run weekly, monthly, quarterly and ad hoc governance meetings, and prepare presentations, executive summaries, action logs and meeting documentation.
• Oversee laboratory programs and projects against timelines, budgets, quality standards and customer commitments, coordinating cross-functional teams and resolving complex operational issues.
• Partner with Quality teams on quality performance, deviations, CAPAs, audit observations and inspection findings, and support audit and inspection readiness.
• Maintain risk registers and mitigation plans, support business continuity planning and testing, and escalate risks affecting timelines, quality, budget or compliance.
• Monitor assay transfer progress and readiness, coordinate onboarding of new services and support capacity planning.
• Manage account financial performance, including budget oversight, forecasting, revenue tracking, profitability and change orders.
• Report on operational performance, financial metrics, risks, quality indicators and account health, and present KPI scorecards and executive review materials.

Required profile

• Bachelor's degree in Life Sciences or a related field, or equivalent education, training and experience.
• 5+ years of clinical or research industry experience, including 3 years of project management or project setup experience.
• Demonstrated experience managing client relationships, operational delivery and cross-functional programs.
• Experience leading complex projects with responsibility for budget, quality, timelines and stakeholder management.
• Experience supporting customer governance and executive communications, and with risk management, issue resolution and escalation.