Senior Manager, Facilities & Property Management (P&C)

About the role

The Senior Manager, Facilities & Property Management is responsible for the strategic planning, operations and maintenance of the company's properties and building assets. The role leads outsourced service teams and works closely with tenants and internal stakeholders to keep facilities safe, compliant, reliable and cost-efficient, while supporting an excellent experience for tenants, customers and guests.

Key responsibilities

• Develop and implement annual facilities strategies, including CAPEX and OPEX budgets, and lead long-term asset management planning for buildings, M&E systems and facilities, driving sustainability and energy-saving initiatives.
• Oversee daily operations and maintenance of mall and office facilities, including preventive and corrective maintenance of ACMV, electrical, plumbing, fire protection, lifts, escalators and Building Management Systems.
• Manage outsourced providers such as cleaning, security, pest control, landscaping and maintenance contractors, monitoring service standards, KPIs and SLAs, and ensuring compliance with workplace safety and statutory requirements.
• Coordinate tenant fit-outs, reinstatements and operational requirements, respond to tenant feedback and maintenance requests, and minimise disruption during maintenance and upgrading works.
• Ensure compliance with statutory requirements of bodies such as BCA, SCDF, MOM and NEA, support workplace safety and emergency preparedness, and lead audits, inspections, risk assessments and incident investigations.
• Control operating costs against approved budgets, monitor utility consumption, support Green Mark certification, ESG programmes and asset enhancement initiatives.

Required profile

• Degree in Facilities Management, Building Services, Mechanical or Electrical Engineering, or an equivalent discipline.
• At least 8 years of facilities or property management experience, including a minimum of 3 years at Senior Manager level.
• Experience managing retail malls, offices, mixed-use developments or hotels is preferred.
• WSQ Advanced Certificate in Facilities Management, Registered Facilities Manager qualification or relevant PMET certification is an advantage.
• Willingness to work evenings and weekends when required for events, operational needs or emergencies.

Required skills

• Strong knowledge of Singapore statutory regulations and building compliance requirements.
• People management, budgeting and vendor negotiation skills, with the ability to lead outsourced teams.
• Operational, communication and stakeholder-management capabilities.