Senior Manager, Global People Services & Solutions - Asia

About the role

Micron Technology is looking for a Senior Manager to lead the Asia Regional Services Hub for its Global People Services & Solutions (GPSS) function. The role translates the regional operating model into clear service ownership, delivery standards, capacity plans and operating routines, covering Talent Acquisition Services, Total Rewards Services and future regionalized service scopes across Singapore, Malaysia, Taiwan and other supported Asia countries.

Key responsibilities

• Define and manage service KPIs, SLAs, quality measures, productivity, capacity, turnaround time and customer experience outcomes.
• Ensure compliance with country requirements, Micron policies, data-security expectations, internal controls and audit-readiness standards.
• Lead service transitions into the regional hub, including knowledge transfer, hypercare and stabilization.
• Build and lead a high-performing regional team, including workforce and capacity planning, cross-training, skills development and succession capability.
• Simplify processes, strengthen SOPs and controls, and work with the GPSS AI Team and technology partners to implement automation and AI-enabled service improvements.
• Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language and cultural needs, and represent the hub in regional and global forums.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Operations Management or a related field.
• At least 8 years of progressive experience in HR Operations, People Operations, HR shared services or similar, including at least 5 years of people leadership.
• Demonstrated experience leading regional or multi-country HR service operations, preferably in a shared-services hub, and managing service transitions and operating-model change.
• Proven ability to lead diverse teams in a complex matrixed environment.

Preferred experience

• Talent Acquisition Services, Total Rewards Services, onboarding or employee lifecycle.
• HR systems, case-management or service-management platforms, dashboards, workflow automation, self-service or AI-enabled improvements.
• Multiple Asian regulatory environments, languages and cultures.
• Continuous-improvement methodologies and use of operational data.