Senior Renewal Account Manager (ASEAN)

About the role

ServiceNow is looking for a strategic, customer-focused Senior Renewal Account Manager to lead the expansion and retention of its customer base across the ASEAN region. The role owns the full renewal lifecycle, from mid-contract planning through completion, for enterprise and mid-market accounts, combining account management with renewal strategy to drive revenue sustainability.

Key responsibilities

• Develop and execute renewal strategies that maximise NNACV while keeping customers satisfied and growing long-term partnerships
• Build and maintain deep relationships with key stakeholders across customer accounts
• Collaborate with Sales, Customer Success and Solution Consulting teams to identify upsell and expansion opportunities
• Lead contract negotiations and coordinate legal and finance teams to close renewals
• Create data-driven account plans using ServiceNow Renewals methodologies and monitor account health with CSP and analytics, flagging at-risk renewals early
• Forecast accurately and manage pipeline discipline across the ASEAN renewal portfolio
• Represent ServiceNow at customer executive business reviews and strategic planning sessions
• Mentor junior renewal managers and RAMs, share best practices and drive adoption of Renewals tools and processes

Required profile

• 10+ years of enterprise software account management or renewals experience
• Ability to manage complex, multi-stakeholder accounts ($1M+ ACV preferred)
• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights
• Bachelor's degree in Business, Finance or equivalent professional experience
• Preferred: SaaS renewals or platform consolidation experience, knowledge of ServiceNow products, background in IT, Finance or Customer Success, multilingual capability (English plus local ASEAN languages), track record of closing expansion deals within existing accounts

Required skills

• Commercial acumen and financial metrics expertise
• Customer success methodologies and adoption strategies
• CRM systems and analytics platforms

What we offer

• A strategic portfolio of accounts with measurable revenue and retention impact
• Access to tools and training through ServiceNow University and the Renewals Center of Excellence
• A cross-functional environment within the APAC Renewals organisation, with Singapore as the regional hub for ASEAN