Senior Sales Associate - Luxury Watch Boutique

About the role

Roger Dubuis is looking for a Senior Sales Associate whose main priority is to grow its domestic clientele by using her or his own local network and partnering with business introducers to bring new business to the boutique. The role goes beyond the shop floor: it involves identifying, recruiting and converting new prospects through digital and physical tools, and reaching clients beyond the city and region.

Key responsibilities

• Achieve the boutique's monthly and annual sales turnover in line with the brand's commercial strategy, sales ceremonies and client service excellence.
• Welcome clients in the boutique, by phone or e-mail, and build a quality client database to improve the client portfolio.
• Represent the brand with the highest standards, generate brand awareness and help organize marketing events.
• Understand products and services thoroughly to inform potential customers.
• Build networks and clientele, and develop customer loyalty through excellent service.
• Take part in team meetings, inventory counts and daily operations, and help colleagues with customer service, gift wrapping and moving pieces from stock.
• Help with re-stocking, display and sales accessories maintenance, and follow security rules.

Required profile

• Diploma or bachelor's degree in business, hospitality or equivalent.
• Extensive client book and experience working with UHNWI in Southeast Asia.
• Eagerness to attend frequent luxury events, network and create leads outside the boutique.
• Excellent command of English and Chinese to serve Mandarin-speaking clients.
• Ability to travel up to 20%.

Required skills

• Solid understanding of sales principles and customer service practices.
• Strong selling techniques and storytelling.
• Digital savviness and excellent attention to detail.
• Team player with strong interpersonal and multi-tasking skills.