Senior Scientist - Workflow Automation

About the role

Illumina's Applications and Customer Enablement (ACE) team connects its Product Development organisation with strategic customers, designing and deploying integrated workflow solutions. As a Senior Scientist in ACE, you will work across cross-functional teams to support strategic customer accounts and accelerate adoption of Illumina technologies through reference workflow solutions.

Key responsibilities

• Lead the design, development, verification and deployment of reference workflows covering library preparation, liquid handling automation, LIMS integration and downstream data analysis.
• Develop, optimise and troubleshoot automated laboratory workflows, with strong emphasis on scripting and liquid handling platforms, ideally Hamilton systems and VENUS programming.
• Act as subject matter expert for automation and workflow integration, supporting investigations across instrumentation, software, assay and process components.
• Design and run workflow verification studies, analyse data, interpret results and share findings with technical and business stakeholders.
• Collaborate with Product Development, Informatics, Engineering, Operations and Commercial teams to deliver end-to-end workflow solutions.
• Contribute to workflows in emerging omics areas such as proteomics, epigenetics and spatial biology.
• Partner with commercial teams to understand customer needs, build relationships with key opinion leaders and gather customer insights.
• Provide customer-driven feedback to Product Development and generate technical documentation, protocols, training materials and best practices.
• Support customer engagements, demonstrations, troubleshooting and training, remotely and on-site as required, and mentor colleagues.
• Travel occasionally to customer sites and Illumina locations for technical support.

Required profile

• Typically a minimum of 5 years of related experience with a Bachelor's degree, or 3 years with a Master's degree, or a PhD without experience, or equivalent experience.
• Excellent knowledge of NGS, library preparation, automation, LIMS and downstream analysis.
• Knowledge of high-throughput processes and process management.
• Able to multi-task and communicate across levels, disciplines and with external partners.

Required skills

• Hands-on experience programming and troubleshooting automated liquid handling systems; Hamilton VENUS experience strongly preferred.
• Excellent communication, analytical and interpersonal skills.