Senior/Assistant Manager, Clinic Operations

About the role

The National Cancer Centre Singapore (NCCS), part of SingHealth, is recruiting a Senior/Assistant Manager for Clinic Operations. You will manage and supervise the operational and administrative functions of the Specialist Outpatient Clinic (SOC), working closely with Nursing, Doctors and other allied health departments in multi-disciplinary teams to drive work improvements.

Key responsibilities

• Manage and supervise the operational and administrative functions of the SOC, including staff supervision and patient service delivery
• Plan and coordinate clinic operations and monitor KPIs to ensure high-quality patient services
• Handle patient feedback and complaints, investigating thoroughly when needed
• Develop workflows for new services and audit and evaluate the efficiency and effectiveness of work processes
• Coordinate and assist in implementing ad hoc projects when assigned
• Supervise and manage the performance of patient-facing staff, conduct training sessions and identify training needs
• Collaborate with other departments for seamless patient workflows and take part in quality improvement projects using tools such as Lean Management and PDCA cycles

Required profile

• University degree in any discipline
• Minimum 2-4 years of related experience managing clinic operations, preferably in a private hospital setting (PHI)
• Strong analytical, communication and problem-solving skills
• People-oriented passion for serving patients and strong collaboration skills