Service Commercial Operations Director - AKA Region

About the role

This is a key leadership position for the AKA region (ASEAN, Korea, Australia and New Zealand) at GE Healthcare. You will drive accurate and timely service commercial forecasting, revenue planning and sales performance management, set annual sales targets and oversee pipeline health, funnel conversion and backlog execution. You also act as the main link between AKA and International-level Commercial Operations and Excellence teams, bringing AKA priorities and performance to International and taking International initiatives forward in the region.

Key responsibilities

• Own the services revenue forecasting process across AKA markets, by revenue stream (MSA, ODS and O&U) and segment, and drive performance on Contract Revenue, POS, warranty conversion, renewal rates, pricing metrics, SPI, O&U, IB retention and Hunter Farmer programs
• Lead Heartbeat and DMS for the Service Commercial organization
• Lead annual planning and the Business Planning Review for Services, aligned with regional and global growth objectives
• Partner with the Services General Manager on market opportunities, growth priorities and strategies
• Provide business insights through reporting, dashboards and analytics for service leadership and frontline sales teams
• Establish annual commercial targets and operating plans, manage pipeline, funnel and backlog execution
• Ensure compliance with regional sales processes, commercial policies, pricing governance and operational controls
• Deploy and govern commercial tools, funnel-boosting programs and processes, and run opportunity reviews to spot risks and growth
• Build market intelligence on customer behaviour, reimbursement trends, GPO strategies, competitors and OEM developments
• Design and administer sales incentive programs, and partner with country service sales leadership on pricing strategy
• Collaborate with Sales, Finance, Marketing, Operations and Regional Leadership, streamline back-office efficiency, and travel across the region

Required profile

• Bachelor's degree; MBA, MSc in Business Administration, Finance, Engineering, Healthcare Management or a related field preferred
• 12-15 years of progressive experience in commercial operations, service sales, equipment sales or service business management, preferably in healthcare, medical technology or industrial sectors
• Proven track record of revenue growth, forecasting and operational effectiveness in complex, multi-country markets
• Experience partnering with senior leaders and cross-functional teams, and leading geographically dispersed teams in a matrixed environment
• Extensive experience in large multinational organizations, and willingness to travel across the region

Required skills

• Deep understanding of service business models, contract lifecycle management, pricing, commercial forecasting, pipeline management and sales metrics
• Strong commercial and financial acumen, and ability to influence without direct authority
• Leadership, coaching and stakeholder influence skills
• Quality and compliance awareness: GE Healthcare Quality Manual, privacy and anti-competition policies, environmental health policies, and order/configuration quality