Small and Medium Business Commercial Manager

About the role

PayPal is looking for a highly driven Small and Medium Business (SMB) Commercial Manager to join its IGM SMB team. The role covers portfolio management and SMB growth initiatives, manages commercial programs, and develops scalable vendor partnerships and operating models that support customer acquisition, revenue growth and operational excellence across the IGM region. It suits a commercially minded problem solver who thrives in ambiguity, works cross-functionally and wants to help SMBs grow.

Key responsibilities

• Develop and execute growth strategies across the SMB customer lifecycle, using product, pricing, marketing, sales, support and operational levers to drive acquisition, activation, retention and revenue.
• Analyze and monitor performance across the end-to-end customer journey, turning insights into commercial programs.
• Lead cross-functional initiatives across the IGM region with Product, Marketing, Sales, Account Management, Support, Finance, Operations and local market teams.
• Design and run go-to-market programs, including merchant attach and adoption initiatives, to grow transaction volume, engagement and revenue.
• Partner with local markets to understand SMB needs, market dynamics and competition, and turn that into scalable commercial strategies.
• Own vendor operating models and manage vendor relationships, including onboarding, governance, KPI tracking, SLA management and optimization.
• Monitor business metrics and growth KPIs, give performance analysis and recommendations to senior leadership.
• Drive the introduction, adoption, cross-sell and upsell of new products, and build customer segmentation frameworks.
• Stay informed on industry trends, emerging technologies and best practices in payments, fintech and SMB growth.

Required profile

• 3+ years of experience in business strategy, commercial management, growth, consulting, business operations, vendor management or a related field, preferably in fintech, payments, e-commerce or financial services.
• Proven B2B experience and a passion for serving SMB customers in a fast-paced, global environment.
• Ability to lead and influence cross-functional teams, develop business cases, size opportunities and prepare strategic recommendations for senior executives.
• Demonstrated vendor management experience, including vendor selection, governance, performance management and KPI/SLA oversight.
• Excellent written, verbal and presentation skills, able to influence stakeholders at all levels, including C-suite leaders.