SMB & Mid-Market Account Manager, Talent Solutions

About the role

LinkedIn is hiring an SMB & Mid-Market Account Manager for its Talent Solutions business, focused on the Philippines, described as its fastest-growing market in the region. The role is a strategic sales position that grows the book of business by renewing subscriptions, cross-selling and upselling, and helps clients succeed in their talent strategies through Talent & Learning solutions. It is a hybrid role, split between home and the LinkedIn office on selected days.

Key responsibilities

• Understand customer business priorities and needs through discovery, research and insightful questions, and prepare for key customer moments and meetings.
• Drive customer and revenue growth within the assigned book of business, prioritizing accounts with the greatest upsell and cross-sell potential.
• Build relationships with multiple stakeholders, map decision makers and influencers, and adapt communication to different customer personas.
• Sell solutions rather than products, tailor offers to client needs, negotiate commercial agreements and use data to support investment decisions and overcome objections.
• Mitigate churn risk, plan accounts and forecast, and stay disciplined on territory planning, forecasting and quota attainment.
• Use CRM and other sales tools to manage the sales and buyer cycles, and take part in organizing customer events.

Required profile

• 4+ years of quota-carrying and/or consulting experience.
• Fluency in English.
• BA/BS degree or equivalent in a related field.
• Minimum 25% travel requirement (about one week per month), which may change with business needs.

Required skills

• Preferred: experience with HR software, SaaS and solution selling.
• Preferred: ability to carry a revenue target, close business and negotiate contracts.
• Suggested skills: solution selling, multi-threading, influencing CxO stakeholders, and collaborating with cross-functional partners.