Social Service Executive

About the role

The Buddhist Compassion Relief Tzu Chi Foundation Singapore is hiring a Social Service Executive within its Charity Development Department. The role covers case management, volunteer management and documentation, working with clients in need and community agencies.

Key responsibilities

• Process new applications and assess them with the volunteer team, then identify follow-up needs such as social support and referrals to internal or external resources.
• Take part in monthly case conferences, prepare cases for discussion and share information with volunteers.
• Support case work activities, including home visits and event organisation.
• Know available community resources and work with agencies such as the Medical Social Worker, Family Service Centre and Social Service Office.
• Assign cases to community volunteers, supervise them, keep them informed and ensure they follow organisational policies and legal requirements.
• Run volunteer training sessions and provide resources.
• Maintain accurate records, file documents and update case notes in the profile database.
• Prepare purchase requisitions and funding requests for aid expenses such as medical consumables, furniture, financial assistance and emergency funds.

Required profile

• At least 1 year of relevant experience in the social service sector; fresh graduates are welcome.
• Diploma in Social Sciences (Social Work, Psychology, Counselling, Community Care, Social Service, Social Enterprise) or equivalent; education or training in social work or a related field is preferred.
• Good administrative skills, strong organisation and communication skills, and the ability to work independently in a fast-paced environment.
• Compassionate and empathetic approach to working with clients in need.
• Proficiency in English and Chinese, spoken and written, to work with non-English speaking clients and volunteers.

Required skills

• Proficient in MS Office applications (Excel, Word, PowerPoint, Outlook, Teams).