Solution Sales Executive - CCaaS & Agentic AI

About the role

Sprinklr is looking for a Solution Sales Executive to drive growth of its Contact Centre as a Service (CCaaS) and Agentic AI solutions across APAC. This is a specialist overlay role: there is no traditional account ownership, and the person works closely with Account Executives and Sales Leaders to identify, shape and win complex opportunities, acting as the regional subject matter expert.

Key responsibilities

• Partner with Account Executives to identify, qualify and progress strategic opportunities, and work alongside the core account team
• Influence account planning and growth strategies, and lead solution selling for CCaaS and Agentic AI
• Create and influence pipeline through prospecting, executive engagement, partnerships and industry networking, covering new logos and expansion
• Lead opportunity qualification, business case development and competitive positioning, engaging senior stakeholders such as Heads of CX, contact centre leaders, CIOs and CTOs
• Position Sprinklr's AI-powered CCaaS solutions, including conversational AI, Agent Assist and Copilot, smart routing, agentic AI workflows and generative AI use cases
• Act as the regional expert, educating sales teams, partners and customers and staying current on trends and competitors
• Build relationships with strategic CCaaS, AI, consulting and implementation partners and work with alliance teams to accelerate opportunities

Required profile

• Proven enterprise sales professional with a track record of exceeding targets
• Experience in a specialist overlay, solution sales or matrixed sales environment
• Strong experience selling complex SaaS solutions into large enterprises
• Ability to influence opportunities without direct account ownership and to close multi-stakeholder deals with Account Executives
• Executive presence, relationship-building and self-driven collaboration in complex organisations
• Interest in customer experience, contact centre transformation and AI technologies