System Reliability Engineer (Data Centre)

About the role

You will be part of a dynamic team responsible for ensuring the reliability, availability, and performance of our data centre's IT operations. As a System Reliability Engineer (Data Centre), you will oversee day-to-day IT operations, collaborating with facilities teams as needed.

Key responsibilities

• Oversee and manage IT operations within the data centre, including monitoring, incident and problem management.
• Lead the end‑to‑end incident management lifecycle: troubleshooting, root‑cause analysis, resolution and post‑incident review.
• Develop and maintain documentation on IT infrastructure, operations and procedures.
• Perform capacity planning to ensure scalability for future demand.
• Collaborate with Data Centre Facilities teams on power, cooling and physical infrastructure matters.
• Design and implement an observability platform and network monitoring tools for real‑time alerting.
• Implement and manage remote management tools for out‑of‑band access to devices and servers.
• Define, track and improve SRE metrics such as SLO, SLI and error budgets.

Required profile

• Background in Computer Science, Computer/Electrical Engineering, Information Technology or a related field.
• At least 2 years of experience in IT operations (fresh graduates are also welcome).
• Good technical knowledge of servers, storage, networking and cloud technologies.

Required skills

• Servers and storage systems.
• Networking technologies.
• Cloud infrastructure platforms.
• IT management software and tools.
• Remote management and out‑of‑band access tools.
• Observability and network monitoring platforms.
• Capacity planning.
• SRE metrics (SLO, SLI, error budgets).