Team Lead – IT Support (APAC)

About the role

Adyen is looking for a Team Lead to own and grow its IT Support function across the APAC region. Based in Singapore, you will manage a distributed team of five engineers and support specialists in Singapore and Bengaluru, driving a best‑in‑class support experience for all APAC offices.

Key responsibilities

• Define and execute short‑, medium‑ and long‑term support strategies aligned with global business goals.
• Lead, mentor and evaluate a distributed team of five, fostering a culture of growth, feedback and inclusion.
• Deliver operational excellence by ensuring high‑quality technical resolution and internal customer service.
• Identify and automate repetitive tasks to reduce toil and improve internal IT workflows.
• Plan, scope and agile‑manage support improvement projects, monitoring timelines and budgets.
• Make architectural and tooling decisions that fit the broader business strategy.
• Collaborate closely with regional senior management and cross‑functional stakeholders.

Required profile

• Hands‑on manager comfortable stepping in to provide direct support when needed.
• Strong people‑leadership skills with experience supervising distributed technical teams.
• Strategic mindset capable of shaping multi‑year visions for IT support.
• Excellent communication and stakeholder‑management abilities.

Required skills

• IT support