Team Lead, Merchant Acquisition (F&B)

About the role

Grab is looking for a Team Lead, Merchant Acquisition (F&B) to help restaurants adopt Grab's business solutions that increase revenue, improve customer engagement and streamline daily operations. The role leads and coaches a team of sales representatives, works closely with restaurant owners and senior decision-makers on high-priority opportunities, and reports to the Manager, Merchant Sales. It is based onsite in Singapore.

Key responsibilities

• Lead and develop the sales team through goal-setting, regular coaching and performance feedback, while staying hands-on in high-priority merchant conversations.
• Coach the team on deal strategy, pitching and best practices, and personally support acquisition of larger, strategic restaurant partners through networking and face-to-face meetings.
• Drive disciplined pipeline management and CRM hygiene, reviewing pipeline health and conversion metrics to surface risks early.
• Build a deep understanding of merchants' business models and growth priorities, and translate them into tailored solutions across Grab's ecosystem (table management, deals and loyalty tools, food delivery, QR ordering, digital payments, advertising and promotional solutions, CRM).
• Support reps in consultative sales conversations, negotiations and contract discussions, stepping in for complex or high-stakes deals.
• Coach the team on long-term merchant relationships and strategic account development.
• Partner with Operations, Marketing, Account Management and Product to drive merchant onboarding and solution adoption.
• Own team initiatives, support the Manager on broader priorities, and continuously improve sales processes and team effectiveness.

Required profile

• 4+ years of experience in B2B sales, business development or merchant acquisition, with a strong track record of hitting and exceeding sales targets.
• Proven experience leading and developing a sales team.
• Able to prospect, hunt and close new business through a consultative approach.
• Experience managing complex, multi-stakeholder deals with business owners and senior decision-makers.

What we offer

• Term life insurance and comprehensive medical insurance.
• GrabFlex benefits package.
• Parental and birthday leave, plus volunteering leave.
• Confidential assistance programme.
• FlexWork arrangements such as differentiated hours.