Technical Product Support Engineer III (TPS)

About the role

Applied Materials is seeking a Technical Product Support (TPS) Engineer III to provide advanced technical assistance for semiconductor equipment at customer sites in Asia. The role involves troubleshooting, system installations, and performance improvement for cutting‑edge PVD tools.

Key responsibilities

• Manage all technical support activities for assigned customers, including escalations, fleet performance monitoring, installations, upgrades, and improvement programs.
• Act as the field escalation focal point, delivering documentation and guidance to field engineers, technicians, and product support teams.
• Provide Alpha and Beta site support for new hardware, software, and process deployments, both in‑house and on customer tools.
• Generate and present system performance metrics such as MTBF, MTBI, and availability, and support the creation of documentation like CENs and BKMs.

Required profile

• Relevant engineering qualification.
• Prior experience with PVD equipment and field/customer support is highly preferred.
• Ability to diagnose complex technical issues across regions and communicate effectively with customers and internal teams.
• Willingness to travel up to 60% across Asian countries and work occasional shifts aligned with Europe/US time zones.

Required skills

• Hands‑on experience with PVD equipment.
• Cleanroom/lab work capability.
• Knowledge of reliability metrics (MTBF, MTBI, Availability).
• Strong documentation and reporting skills.