Technical Product Support (TPS) Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Technical Product Support (TPS) Engineer. The role serves as the technical focal point for product performance, system reliability and customer satisfaction, working with engineering, product development, field service and customer teams to support new product introductions, resolve complex technical issues and drive continuous improvements. The position is based in Bangalore, India.

Key responsibilities

• Take part in new product introductions (NPI) and early learning shipments, supporting product deployment and customer adoption.
• Own hardware performance for assigned customer accounts and provide third-level escalation support for complex hardware and software stability issues.
• Lead failure analysis, develop corrective action plans and drive design improvements that improve reliability.
• Support Alpha Site and Beta Site deployments, including installation, qualification, calibration, operation and performance verification.
• Review and initiate Engineering Change Orders (ECOs) and communicate solutions to field teams and customers.
• Generate, analyse and present reliability metrics such as MTBF, MTBI, system availability and installed base analysis.
• Develop technical documentation (CENs, BKMs, upgrade procedures, troubleshooting guides, support plans) and deliver on-site training.
• Facilitate knowledge transfer between business units, engineering teams and customer-facing organisations.

Required profile

• Bachelor's or Master's degree in Electronics, Electrical, Mechanical, Mechatronics, Instrumentation Engineering, Physics or a related technical discipline.
• Experience supporting semiconductor capital equipment, engineering systems, reliability labs or advanced manufacturing environments.
• Strong troubleshooting, diagnostic and root-cause analysis skills.
• Understanding of hardware systems, software integration, product reliability and engineering change management.
• Excellent communication and presentation skills, able to engage technical and customer audiences.
• Ability to work independently and collaborate in global teams; experience with customer escalations is highly desirable.

Required skills

• Performance and reliability metrics: MTBF, MTBI, availability, uptime.
• Hardware systems, software integration and engineering change management.

What we offer

• Work on cutting-edge semiconductor technologies and next-generation products.
• Exposure to global customers and advanced engineering challenges.
• Career growth opportunities across Engineering, Product Support, Reliability and Technical Leadership functions.
• 10% travel and relocation eligibility.