This job is no longer available
This job expired on 02/09/2026. It no longer accepts applications.
Telephone Operator – Service Centre
Shangri-La Group · Singapour
Job description
About the role
We are seeking a Telephone Operator for our Service Centre at Shangri‑La Rasa Sentosa. The role involves handling guest calls, providing accurate information, and ensuring a smooth communication flow that reflects our hospitality standards.
Key responsibilities
- Answer guest telephone enquiries courteously and efficiently.
- Provide clear, accurate information and resolve requests promptly.
- Operate and manage the PABX telephone system to route calls correctly.
- Coordinate with relevant hotel departments to deliver seamless service.
- Collaborate with team members to maintain high guest‑service standards.
Required profile
- Previous experience in hotel or resort telephone operations.
- Ability to interact effectively with guests via telephone.
- Strong communication skills and a customer‑focused attitude.
Required skills
- PABX telephone system operation.
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Shangri-La Group
Singapour