Account Management Intern, Commercial

About the role

Grab is Southeast Asia's leading superapp, offering food delivery, financial services and transport. Its Account Management team supports commercial clients by managing account needs, coordinating internal support and helping clients use Grab's services. The company is looking for an enthusiastic and organized intern to support commercial account operations in Singapore through client communication, account coordination, data management and internal service delivery, working alongside Account Managers.

Key responsibilities

• Support Account Managers with client communications, routine enquiries, account reviews and escalation of complex matters.
• Prepare and maintain account documentation, proposals, presentations, reports and client-interaction summaries.
• Maintain accurate, up-to-date client information in the CRM system and other databases.
• Coordinate with other teams on client onboarding, account transitions and timely service delivery.
• Monitor account activities and performance, identify issues or opportunities and update the account management team.
• Support account growth projects and handle administrative tasks such as scheduling, filing and workflow coordination.

Required profile

• Undergraduate degree in Business or another relevant field.
• Comfortable in a startup VUCA environment and able to balance multiple tasks at once.
• Experience building, nurturing and maintaining positive client relationships.
• Logical approach to challenges and ability to analyse quantitative and qualitative data.
• Collaborative team player in a cross-functional environment.

Required skills

• Familiarity with Google Workspace (Docs, Sheets, Slides, Drive).
• Accurate, up-to-date data handling in all deliverables.

What we offer

• Comprehensive medical insurance.
• Leave entitlements including annual, medical and hospitalization leave.
• Flexible work arrangements to balance study and personal commitments.
• Community involvement through Love-all-Serve-all (LASA) programs.