Account Manager, SME & Growth

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is hiring an Account Manager for its SME portfolio in Singapore. The role owns customer growth across small and mid-market businesses, combining commercial judgment, consultative selling and strong execution. It is based in the Singapore office, five days a week.

Key responsibilities

• Own and grow a portfolio of small and mid-market customers, helping them solve cross-border financial challenges and expand their use of Airwallex.
• Build trusted, multi-threaded relationships with stakeholders across commercial, finance, operations, e-commerce, product and leadership teams.
• Use customer activity, transaction data, product adoption and business developments to spot upsell and cross-sell opportunities across cross-border payments, collections, FX, payouts, Global Accounts, cards and spend management.
• Lead consultative discovery and commercial discussions, turning customer challenges into solutions that increase wallet share, revenue and product usage.
• Partner with customers expanding into new markets, driving activation and adoption while addressing churn risks early.
• Work with Sales, Product, Operations, Marketing, Strategy, Risk and Compliance to resolve issues and deliver solutions.
• Maintain accurate account plans, pipeline, forecasts, activation milestones and customer notes in CRM tools, using data, analytics and AI-enabled tools to prioritise the portfolio.

Required profile

• 4+ years of experience in account management, relationship management, customer success, sales or a similar commercial role.
• Proven track record of driving revenue growth, expansion or wallet share within existing accounts.
• Strong commercial drive, confidence engaging customers and stakeholders, and consultative selling and discovery skills.
• Strong verbal and written communication in English, problem-solving and collaboration with Sales, Product, Operations, Marketing and Strategy.
• Comfortable learning new technology and using CRM, analytics and other tools; proactive, resilient and ownership-oriented.
• Preferred: experience in payments, fintech, SaaS, merchant acquiring, payment gateways, FX or financial services; understanding of cross-border commerce; experience managing customers with international operations; familiarity with Salesforce, Looker, Tableau or similar tools.