Assistant Chief Concierge

About the role

JW Marriott in Singapore is hiring an Assistant Chief Concierge for its Rooms & Guest Services Operations. The role responds to guest requests for special arrangements and services, such as transportation, reservations and dry cleaning, and acts as a departmental role model and mentor. It is a full-time, non-management position.

Key responsibilities

• Respond to guest requests for special arrangements or services (transportation, reservations, dry cleaning) and follow up to ensure satisfaction
• Supply guests with directions and information about property amenities, services, hours of operation, local areas of interest and activities
• Contact the appropriate person or department (e.g. Bellperson, Housekeeping) to resolve guest calls, requests or problems
• Review shift logs and daily memo books, document information in logbooks and give priority to outstanding requests from the previous day
• Monitor the club lounge for seating availability, service, safety and guest well-being
• Serve as a role model and mentor, ensuring staff comply with company standards, policies and external regulations
• Report accidents, injuries and unsafe conditions to the manager, complete safety training and certifications, and follow all company policies
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally, including answering phones with proper etiquette
• Maintain positive working relationships, support the team and meet quality assurance standards
• Stand, sit or walk for long periods and lift objects of up to 10 pounds without assistance

Required profile

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• No supervisory experience required
• No license or certification required