Catering Sales - Assistant Director

About the role

The Ritz-Carlton, Millenia Singapore is hiring a Catering Sales Assistant Director (management position) to manage all aspects of the Catering department in line with hotel standards. The role combines direct sales (60%) and event servicing (30%), with secondary functions (10%). It is a full-time position based in Marina Bay.

Key responsibilities

• Direct sales: build relationships with accounts, grow existing ones and develop new ones (at least 24 per year), make outside sales calls, and respond to enquiries within 24 hours.
• Exceed the Catering revenue goal set by the Director of Catering and meet weekly and monthly revenue targets for the corporate segment.
• Work with Revenue Management to achieve a top-two yield position and support the department's booking pace reports.
• Servicing events: meet guests, explain facilities, liaise with the Executive Chef on special menus and Chef's tables, and handle guest complaints.
• Check event setups before guests arrive, verify arrangements with the Chef, and supervise service to ensure standards are met.
• Follow up after events, obtain firm guarantees three business days before functions, and review the Banquet Event Order and Banquet Check.
• Review the 14-day event sheet, prepare the weekly catering forecast, hold three weekly BEO reviews, and attend menu and wine tastings.
• Secondary duties: promote Ritz-Carlton Gold Standards, submit call plans and sales activity reports every Monday, train new hires and give ongoing feedback, and handle disciplinary matters.