Assistant Manager, Business Enablement

About the role

Platform Experience, part of Grab's Singapore Country Operations, manages and improves services for partners, customers and business teams. Reporting to the Head, Platform Experience, you will establish Business Enablement as a hands-on operational improvement capability, working with teams to observe workflows, analyse data, identify causes, redesign processes and implement improvements. You will also turn new ideas into operating models and improve existing workflows with AI and automation as part of the operations AI transformation programme. The role is based onsite at the Tampines office, with frequent travel to the One North office.

Key responsibilities

• Diagnose operational problems through workflow observation, process-owner input and data analysis, and lead improvements from design and pilot through implementation and stabilisation.
• Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
• Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
• Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
• Create process maps, standard operating procedures, training materials and performance measures.
• Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.

Required profile

• At least 5 years in operations, with direct accountability for a live service, workflow or performance measure.
• Experience using dashboards or equivalent tools to diagnose operational problems and redesign end-to-end workflows.
• Experience piloting changes, implementing improvements and advocating successful solutions into business-as-usual operations.
• Applied experience using AI, automation or the latest technology to improve a workflow or decision.
• Ability to turn broad goals into practical processes and resource plans, and to influence stakeholders while staying hands-on.
• Good to have: experience launching operations for new products or business models, or establishing a new operations capability.

Required skills

• Dashboards or equivalent tools for operational diagnosis and workflow redesign.
• AI and automation application experience.
• Good to have: SQL, business intelligence or basic scripting skills; Lean, PMP or equivalent certification.

What we offer

• Term life insurance and comprehensive medical insurance.
• GrabFlex benefits package tailored to individual needs.
• Parental and birthday leave, plus LASA volunteering leave.
• A confidential assistance programme for Grabbers and their loved ones.
• FlexWork arrangements such as differentiated hours.