Assistant Manager - Training, Luxury F&B

About the role

The Assistant Manager supports the Hospitality Training & Quality Assurance (HTQA) team in delivering training programs and quality assurance initiatives for Luxury F&B operations. The role covers training delivery, service standard monitoring, audits, and creative communication work, and requires strong organization, attention to detail and collaboration across departments.

Key responsibilities

• Assess training needs with stakeholders, design and deliver training programs, manage logistics (scheduling, room setup, registration) and support trainees
• Develop training materials such as presentations, manuals and online resources, and compile training budget and learning needs data
• Conduct internal quality assurance inspections, support business units before, during and after inspections, analyze QA data and prepare reports for stakeholders
• Take part in creative initiatives, communication plans, content creation and design briefs
• Mentor team members, set up learning and development plans, review performance and give constructive feedback
• Liaise with HR and Learning & Development, prepare daily, weekly and monthly reports, and contribute to process improvements and sustainability programs

Required profile

• Minimum GCE O Level; a diploma in Hospitality Management or Adult Learning & Development is an added advantage
• Minimum 4 years' experience in the same capacity, including at least 3 years in a luxury fine dining environment or a trainer role
• Willingness to work weekends and public holidays

Required skills

• Microsoft Office and presentation skills
• Good command of spoken and written English; another language is an advantage
• Customer service, guest relations and problem-solving skills