Associate Director, Enterprise Engagement & Innovation

About the role

A leading digital infrastructure and technology solutions provider, active across Asia in connectivity, cloud, cybersecurity, data centres, AI and digital transformation, is looking for an Associate Director to lead executive-level customer engagement and innovation in Singapore. The role combines innovation centre leadership with customer marketing to deepen strategic relationships and accelerate commercial opportunities. It is permanent, paid SG$10,000 to SG$13,000 per month, and can be done from home or hybrid.

Key responsibilities

• Develop and lead the annual customer marketing strategy and executive engagement roadmap aligned with enterprise growth priorities and strategic accounts.
• Manage an integrated portfolio of executive engagement platforms such as advisory councils, roundtables, executive dinners, industry forums and innovation showcases.
• Partner with Sales and business leaders to prioritise strategic accounts and build an annual engagement calendar.
• Lead the strategy, design and execution of executive engagement initiatives across Singapore, curating experiences that combine customer challenges, thought leadership and technology solutions.
• Build relationships with executive communities and external partners, and prepare leadership teams for briefings and workshops.
• Position the executive experience centre as a go-to-market platform, collaborating with product, technology, sales and marketing teams on showcases and demonstrations.
• Capture customer insights and market intelligence from engagements and drive operational excellence across the centre.

Required profile

• Bachelor's degree in science, marketing, business, technology or a related discipline.
• 12+ years of experience in B2B enterprise marketing, customer marketing, executive engagement or customer experience.
• Strong experience designing and leading C-suite and executive engagement programmes.
• Proven experience managing complex, cross-functional programmes and senior stakeholders, and working closely with Enterprise Sales.
• Good to have: experience operating or leading an innovation or executive experience centre.

Required skills

• Strong programme, stakeholder and budget management capability.
• Excellent executive communication, presentation and facilitation skills.
• Strong understanding of enterprise technology, transformation trends and B2B buying dynamics.
• Genuine passion for the telco/technology industry and emerging technologies.