Senior Manager, Kaizen Office

About the role

NHG is hiring a Senior Manager for its Kaizen office, reporting to the Deputy Director. The role leads Kaizen projects and events that deliver solutions contributing to NHG's strategies and priorities, designs process simulation models to determine optimal resourcing, and strengthens the improvement and innovation culture. It also coaches junior facilitators and supports strategic Kaizen Office initiatives.

Key responsibilities

• Lead Kaizen projects and events that deliver better value to patients and staff, supporting patient care and safety, optimising resource use, and improving patient satisfaction.
• Design and develop discrete-event simulation models to analyse current-state processes, identify bottlenecks and evaluate the impact of lean interventions on throughput, cycle time and resource utilisation.
• Run capacity and resource modelling to find optimal staffing levels, equipment needs and workflow configurations under peak and stress demand.
• Apply lean methods such as value stream mapping, waste elimination and kaizen together with simulation tools to validate improvement ideas before implementation.
• Translate operational data into simulation inputs and run scenario analyses to support decisions on process redesign, capacity expansion or resource reallocation.
• Work with operations, planning and engineering teams to gather data, validate model assumptions and share findings with technical and non-technical stakeholders.
• Help build the improvement and innovation culture by strengthening training programmes, tools and internal capabilities, and by coaching Kaizen projects.
• Lead project change management plans that align leadership, managers and staff, promote open communication and teamwork, and coach project teams in change management.
• Connect regularly with stakeholders to understand staff needs and plan targeted interventions, and champion the organisation's cultural beliefs.