Bell Captain – Hotel Guest Services

About the role

The Bell Captain provides premium guest services at The Singapore EDITION, ensuring a seamless and welcoming experience for all visitors. This full‑time, on‑site position involves greeting guests, handling luggage, and coordinating transportation.

Key responsibilities

• Greet guests, inform them of hotel amenities, services, and local attractions.
• Assist with luggage storage, retrieval, and transport to guest rooms.
• Help guests in and out of vehicles, load/unload luggage, and arrange transportation such as taxis, shuttles, or limousines.
• Dispatch bell and valet staff, communicate parking procedures, and follow up on guest requests.
• Serve as a role model for the department, supporting hiring, training, scheduling, and performance management.
• Maintain uniform standards, uphold confidentiality, and report safety concerns.
• Provide assistance to guests with disabilities and ensure courteous telephone etiquette.

Required profile

• High school diploma or GED equivalent.
• At least 1 year of related hospitality experience.
• Less than 1 year of supervisory experience (preferred).
• No specific license or certification required.

Required skills

What we offer

• Opportunity to work in a luxury hotel environment.
• Professional development and training.
• Competitive full‑time benefits.