Business Analyst Intern

About the role

Grab is looking for a Business Analyst Intern to join its Commercial Systems team in Singapore. The team develops and maintains technology that supports Grab's commercial teams, working with business stakeholders and engineers to clarify needs, document requirements and deliver system improvements. As an intern you will work with business teams and senior Business Analysts to define requirements and support prioritisation, delivery and testing. This is a full-time, onsite internship at Grab One North running from January to May/June 2027, reporting to the Lead Business Analyst, Salesforce Delivery.

Key responsibilities

• Coordinate requirements sessions with business teams to clarify project goals, user needs and workflows.
• Translate findings into user stories, acceptance criteria and process flows using Jira, Confluence or similar tools.
• Assess incoming requests with senior Business Analysts, identify dependencies and priorities, and refine the product backlog into clear tasks for engineering teams.
• Maintain requirements and process documentation, updating it as decisions or project needs change.
• Support user acceptance testing by checking delivered features against requirements, recording issues and tracking follow-up.
• Use approved GenAI tools to support research, meeting summaries, requirements documentation or test-scenario drafting, verifying outputs before use.

Required profile

• Practical understanding of the software development lifecycle (SDLC), gained through study, projects or work experience.
• Ability to clarify business needs by asking focused questions and documenting requirements in user stories or acceptance criteria.
• Experience engaging with AI tools and emerging technologies to improve productivity and workflows.

Required skills

• Jira, Confluence or similar tools for requirements, issue tracking and backlog management.
• Representing business processes with clear process flows or structured documentation.
• Validating features against requirements, recording test results and tracking issues through follow-up.

What we offer

• Medical insurance plans.
• Leave entitlement including annual, medical and hospitalization leave.
• Flexible work arrangements such as differentiated hours.
• Community involvement through Love-all-Serve-all (LASA) programs.