Business Development Manager - Freight Forwarding

About the role

JDA WMS is looking for a Business Development Manager to grow its customer base and strengthen relationships with existing accounts. You will win new business through compelling propositions and ethical sales practices while making sure current customers receive excellent service.

Key responsibilities

• Identify, approach and secure new customers for freight forwarding and international transportation services.
• Develop and maintain strong relationships with existing accounts to retain business and grow share of wallet.
• Prepare and present tailored service propositions, quotations and proposals.
• Understand customers' supply chain and logistics needs and recommend solutions across air, ocean and land transport.
• Negotiate rates, terms and contracts that balance customer value with company profitability.
• Build and manage a healthy sales pipeline, provide accurate sales forecasts and regular activity reports.
• Coordinate with operations, customer service and pricing teams to ensure smooth service delivery and resolve issues promptly.
• Monitor customer satisfaction and service performance, and stay up to date on market trends, trade developments and competitor activity.

Required profile

• Bachelor's degree in Business, Logistics, Supply Chain Management, International Trade or a related field.
• Minimum 3 years of experience in a commercial or sales role, or in international transportation or freight forwarding.
• Proven ability to win new business and grow existing accounts.
• Customer-focused, self-driven and able to work independently as well as in a team.

Required skills

• Solid understanding of freight forwarding services, shipping processes, Incoterms and customs procedures is an advantage.
• Strong communication, presentation and negotiation skills.
• Good analytical and organisational skills.
• Proficiency in Microsoft Office; experience with CRM systems is a plus.