Business Product Manager, Online Payments

About the role

The NETS Group, a leading payments services group, is looking for a Business Product Manager for its Online Payments merchant acquiring business. The role owns the product, P&L and strategy end to end, working closely with sales teams to deliver results. It covers card-not-present (CNP) direct acquiring, independent software vendors, payment gateways and facilitators, eNETS, NETS Click, NETS QR Online, inbound cross-border wallets and more.

Key responsibilities

• Own the Online Payments P&L (revenue, mark-up, scheme/processing costs, opex, margin) and build the annual and multi-year strategy plan (revenue, TPV, pricing, investment).
• Size and prioritise merchant segments and revenue pools, track commercial KPIs (acquisition, activation, TPV, yield, churn, mix) and optimise pricing and fees with banks, schemes and partners.
• Translate the business plan into a sales plan, direct acquiring sales in enterprise, vertical, cross-sell and government segments, and steer ecosystem channels (ISV, PSP/gateway wholesale, payfac, self-serve).
• Set coverage, quotas and incentives, lead key merchant and partner deals, and leverage shareholder banks such as DBS, OCBC and UOB.
• Own the roadmap for eNETS, NETS Click, NETS QR Online and CNP direct acquiring, run the full product lifecycle and lift conversion and acceptance rates.
• Direct the platform (APIs, SDKs, hosted pages, plug-ins, routing, tokenisation, 3DS2, settlement, FX) and connect partner gateways such as Cybersource and MPGS.
• Expand acceptance to credit cards, PayNow, NETS internet direct debit, NETS QR, cross-border wallets and BNPL, and turn requirements into costable specs for Technology, Operations and Risk.
• Manage banks, schemes, ISVs, PSPs, payfacs and BNPL providers, structure payfac and orchestration deals, and ensure compliance with MAS PSA, scheme rules, PCI-DSS, AML/CFT and data protection.
• Keep onboarding, KYC/KYB, monitoring, chargeback and dispute policies current, and for payfacs run underwriting, reserves and exposure caps.
• Lead the product team and align Sales, Tech, Ops, Finance, Legal, Risk and Marketing.

Required profile

• 10+ years in payments, with 4+ in online/CNP product and commercial roles (acquirer, PSP, gateway, scheme or large e-commerce).
• Degree in Business, Finance, IT or related; postgraduate qualification an advantage.
• P&L ownership of a payments product or merchant acquiring business, with direct acquiring and pricing/economics/negotiation background.
• Track record directing or influencing sales teams to revenue and volume targets.
• End-to-end online payments product management, with ISV/partner and ideally payfac experience.

Required skills

• Deep knowledge of CNP, gateway and direct-acquiring economics (interchange, scheme fees, MDR, margins).
• Tokenisation, 3DS, network tokens, QR and wallets (including cross-border), BNPL and the payfac model and its risks.
• Commercial acumen: business cases, pricing, unit economics, data-driven decisions.
• Sales leadership through direct and matrix influence and strong stakeholder management.
• Risk and compliance literacy (MAS PSA, PCI-DSS, scheme rules, AML/CFT).