Business Support, Concierge

About the role

JLL is hiring a Business Support, Concierge for its Integrated Facilities Management account in Singapore. The role covers visitor reception, meeting room support, event coordination and reporting, and is based on site.

Key responsibilities

• Assist with VIP arrivals and manage the concierge counter and enquiries
• Handle calls, log feedback and complaints and follow up until cases are resolved
• Pre-register guests and visitors using the Visitor Management System
• Book and manage meeting rooms (setup, cleanliness, AV)
• Coordinate events and assist Butler Services and the Helpdesk as needed
• Generate concierge, call log, meeting room and event reports, and report escalated issues to the manager

Required profile

• Experience in the service industry
• Minimum diploma in Business, Hospitality, Tourism or Hotel Management, or equivalent
• Prior experience with global airlines and leading hotels preferred; concierge experience an added advantage
• Fluent spoken and written English
• Proactive, solution-oriented, able to work under pressure and in a team

Required skills

• Microsoft Excel and Word
• Good time management and multitasking
• Strong written and oral communication