Guest Services Coordinator

About the role

JLL is hiring a Guest Services Coordinator in Singapore, an on-site role responsible for managing switchboard operations and meeting room reservation services. The position ensures a professional, efficient and positive experience for clients and visitors, supporting day-to-day operations while upholding JLL's service standards.

Key responsibilities

• Answer incoming calls, direct callers to the right person or department and provide information, requests and assistance in a timely and professional way.
• Take, confirm and manage meeting room bookings through the internal reservation system, including room setups such as AV, catering and layout, and send booking confirmations by email.
• Resolve scheduling conflicts and keep booking records accurate and up to date.
• Liaise with catering, AV, security and landlord teams to arrange meeting and event requirements, and be familiar with available amenities and audio-visual equipment.
• Handle data entry, contact lists, internal directories and correspondence, and update reservation protocols and procedures.
• Support hospitality or workplace teams with ad hoc corporate service requests.
• Monitor service quality, manage client expectations, handle special requests and last-minute changes, and escalate issues affecting client experience to management.
• Take part in department briefings and team meetings, follow operational procedures, and monitor health and safety guidelines.

Required profile

• Strong communication and customer service skills.
• Cultural sensitivity and a high standard of professional ethics and integrity.
• Ability to multitask in a fast-paced environment.
• Prior experience in a front-of-house, switchboard or hospitality coordination role is preferred.

Required skills

• Familiarity with reservation or booking systems.
• Proficiency in general office administration.