Business Systems Specialist / Analyst – Digital Solutions
National Institute of Education (NIE) · Singapore
Job description
About the role
The National Institute of Education (NIE) is seeking a Business Systems Specialist/Analyst to join its Digital Solutions department on a 19‑month contract. The role focuses on managing project initiatives that support the academic computing environment, with a strong emphasis on stakeholder engagement and change communication.
Key responsibilities
- Act as the primary advocate for the user community, ensuring stakeholder concerns are heard and addressed.
- Communicate project roadmaps and progress of strategic initiatives to university leadership.
- Manage change communications for enterprise‑level updates, system refreshes, and legacy application upgrades.
- Develop real‑time dashboards to provide visibility into project health and support metrics.
- Collaborate with the Development Team to align project plans with stakeholder feedback.
- Classify support requests, define and monitor SLAs, and protect project timelines.
- Drive innovation through AI, data, and automation across institutional applications.
- Lead data‑integrity initiatives and work with developers to automate processes.
Required profile
- Dynamic IT professional with proven project‑management experience.
- Effective team player comfortable engaging with diverse stakeholder groups.
- Strong communication skills for change and status reporting.
Required skills
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Published 5 days ago
Expires 1 month from now
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National Institute of Education (NIE)
Singapore
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