Business Systems Specialist / Analyst – Digital Solutions

About the role

The National Institute of Education (NIE) is seeking a Business Systems Specialist/Analyst to join its Digital Solutions department on a 19‑month contract. The role focuses on managing project initiatives that support the academic computing environment, with a strong emphasis on stakeholder engagement and change communication.

Key responsibilities

• Act as the primary advocate for the user community, ensuring stakeholder concerns are heard and addressed.
• Communicate project roadmaps and progress of strategic initiatives to university leadership.
• Manage change communications for enterprise‑level updates, system refreshes, and legacy application upgrades.
• Develop real‑time dashboards to provide visibility into project health and support metrics.
• Collaborate with the Development Team to align project plans with stakeholder feedback.
• Classify support requests, define and monitor SLAs, and protect project timelines.
• Drive innovation through AI, data, and automation across institutional applications.
• Lead data‑integrity initiatives and work with developers to automate processes.

Required profile

• Dynamic IT professional with proven project‑management experience.
• Effective team player comfortable engaging with diverse stakeholder groups.
• Strong communication skills for change and status reporting.

Required skills