Case Management Officer, Psychological Medicine (Contract)

About the role

The Case Management Officer assesses, plans, coordinates, monitors and tracks cases to ensure continuity of care for patients. Working with a Case Management Officer lead and the Programme Director, the officer collaborates with doctors, psychologists, nurses, medical social workers and other allied health professionals to provide timely and appropriate treatment. The ideal candidate has a passion for serving in the public sector and is motivated to learn, grow and work independently.

Key responsibilities

• Screen and triage cases for case management.
• Administer and collate clinical questionnaires and assessments before patients' visits to psychiatry clinics.
• Plan and coordinate each patient's care, activities and discharge based on a holistic assessment of clinical, physical, psychosocial and other needs.
• Provide psychoeducation and supportive work for patients and/or their families and caregivers.
• Ensure treatments and consultations happen on time, and help manage defaults and rebook appointments.
• Act as a resource person for service linkage with community partners and social service agencies, keeping up to date with community resources.
• Coordinate patient care across the healthcare continuum with primary care and community mental health partners to support transitions to home and the community.
• Plan, coordinate and run educational activities for community partners and the public; create and promote patient education materials.
• Maintain the programme database and indicators, and take part in case management and clinical pathway projects.

Required profile

• Recognized degree in Psychology, Social Work, Counselling, Nursing (with clinical training in mental health) or a related field.
• At least 2 years of experience managing mental health conditions.
• Prior hospital experience (inpatient or outpatient) managing mental health conditions is an advantage.
• Able to multitask, work independently and collaborate as a team.

Required skills

• Good computer literacy.
• Strong organizational, interpersonal and communication skills.
• Ability to communicate in dialects is an added advantage.