Client Advisor - Luxury Retail

About the role

LOEWE, founded in Spain in 1846 and now under the creative direction of Jack McCollough and Lazaro Hernandez, is looking for a Client Advisor. The role ensures that clients' service expectations are exceeded in a personable, playful and engaging way, so that individual and team goals are delivered with consistent qualitative and quantitative results.

Key responsibilities

• Provide an exceptional customer service experience to each client: greet, listen, assist, advise and exceed their expectations.
• Exemplify the brand's history and heritage.
• Use strong product knowledge to highlight product categories and cross-sell and upsell.
• Engage with diverse clients to build long-lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Collaborate with the team on all activities contributing to the store's objectives.
• Take part in visual merchandising in line with LOEWE's visual standards.
• Maintain products efficiently, cleanly, securely and organised, front and back of house.
• Support inventory management and ad hoc back-of-house tasks.
• Follow company policies and procedures, including grooming and behaviour standards.

Required profile

• Interest in luxury retail, particularly leather goods and/or ready-to-wear.
• A deep interest in fashion, art and culture.
• Ability to adapt and connect with different clients and situations.
• Effective communication skills and a results-driven, commercial mindset.
• Team player attitude, flexible and adaptable.