Client Services Manager

About the role

FranklinCovey is looking for a Client Services Manager (CSM) based in Singapore to provide business development support for its Client Partners. The CSM helps partners with prospecting, event filling from client lists, sales tracking, project management, communication with external clients, proposal writing, presentations and marketing, including lead qualification and generation. Administrative duties such as coordinating travel and calendars are also part of the role.

Key responsibilities

• Create a smooth customer experience from prospecting through the full client lifecycle.
• Manage and oversee projects from initial client contact and proposal presentation through contract creation and completion.
• Qualify and generate sales leads through channels including online research.
• Arrange client meetings and manage the client partner's meeting calendar; take part in client meetings with partners for information gathering.
• Create, manage and process client orders for subscriptions, products, services and custom programmes accurately and on time.
• Work with Client Partners to evaluate and execute business development strategy, manage account relationships and forecast the pipeline by updating stages and expected delivery dates.
• Prepare sales presentations and proposals, communicate with internal and external clients, and handle invoicing, credits and invoice submission to payment portals where applicable.

Required profile

• Degree in Business or equivalent.
• At least 2-3 years of relevant experience in a corporate, consultative or sales environment.
• Proactive self-starter with strong organisational and problem-solving skills, excellent written and communication skills, and a collaborative, highly motivated approach.

Required skills

• Proficiency with Microsoft Dynamics and the Microsoft Office Suite.
• Ability to prioritise, multi-task and stay focused on key goals.

To apply, send your CV by email to the company's careers team, quoting the application subject line "Job Application - Client Services Manager".