Cloud Account Executive, Service Cloud - Singapore Enterprise

About the role

Salesforce is hiring an Account Executive focused on Service Cloud for the Singapore market. You will build and run a Service Cloud sales strategy for specific industries, grow revenue by deepening the current customer base and opening new customers and use cases, and identify, structure, lead and close large deals alongside the core sales teams.

Key responsibilities

• Demand generation: identify Service Cloud opportunities in the existing Salesforce customer base and prospects, create leads through systematic prospecting of service leaders, and leverage business from new and established relationships
• Customer focus: define how a service transformation fits an account's vision and plan, pitch its value to prospect management, and build trusted relationships with Heads of Customer Service
• Strategy and negotiation: strategise, negotiate and close business at VP and CxO level
• Growth: accelerate growth of the fastest-growing solution, stay top of mind with peers, and refine and enable them on product-specific messaging, prospecting, qualifying and closing
• Trusted advisor: act as a trusted advisor on customer service transformation, evangelise the benefits of transformation and AI, and share a point of view on future challenges and opportunities

Required profile

• Extensive background in service applications and/or operational Customer Service Management
• Track record of selling Customer Service or Customer Engagement solutions, or implementing a comprehensive service transformation in a multinational enterprise
• Proven understanding of Customer Service business, operations and buyer profiles
• Ability to work well in a fast-paced, matrixed organisation and under pressure, with a growth mindset

Required skills

• Analytic and problem-solving skills
• Detail-oriented, critical thinking and ability to turn business needs into Salesforce solutions
• Ability to work independently and as part of an extended sales team