Community Engagement Specialist

About the role

We are looking for a proactive Community Engagement Specialist to shape and grow our vibrant communities across digital and offline channels. You will design engagement strategies, foster relationships with members, and provide insights that drive product and marketing decisions.

Key responsibilities

• Develop and execute community engagement strategies aligned with brand objectives.
• Manage online communities on platforms such as Discord, Facebook Groups, LinkedIn, Reddit, Telegram, and Slack.
• Create and curate content, campaigns, newsletters, and discussion topics.
• Plan and host webinars, workshops, networking events, and other community activities.
• Respond promptly to community inquiries and feedback.
• Monitor engagement metrics, sentiment, and emerging trends.
• Gather customer insights and share recommendations with marketing, product, and customer success teams.
• Prepare regular reports on community growth and campaign performance.

Required profile

• Diploma or Bachelor’s degree in Communications, Marketing, Public Relations, Business, Social Sciences or related field.
• 1–4+ years of experience in community management, social media, or customer engagement.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship‑building abilities.
• Creative mindset with analytical capability to interpret engagement data.
• Self‑motivated, adaptable and customer‑focused.

Required skills

• Experience with Discord, Facebook Groups, LinkedIn, Reddit, Telegram, Slack.
• Familiarity with community management tools, CRM systems, social media scheduling platforms and analytics tools.

What we offer

• Opportunity to shape community strategy in a fast‑growing organization.
• Hybrid work environment in Singapore.
• Collaborative, inclusive culture that values creativity and innovation.