This job is no longer available
This job expired on 17/08/2026. It no longer accepts applications.
Contact Center Team Lead (Contract)
Manpower Singapore · Singapour
Job description
About the role
The Contact Center Team Lead will supervise a group of Customer Service Officers, ensuring daily operations run smoothly and service level agreements are met. This contract position also supports the Contact Center Manager with administrative duties and ad‑hoc projects.
Key responsibilities
- Oversee daily contact‑center activities and monitor CSO performance against KPIs.
- Provide coaching, regular feedback, and performance reviews to develop the team.
- Handle customer complaints and resolve escalations at the team level.
- Track, compile, and analyse performance reports, identifying trends and recommending improvements.
- Assist with internal and external communications, audit support, compliance tasks, and any ad‑hoc projects assigned by the CCM.
Required profile
- Minimum 2 years experience as a Team Leader in a contact‑center environment.
- Diploma qualification in any discipline.
- Strong leadership and communication abilities.
- Willingness to work on weekends or public holidays as needed.
Required skills
- Proficiency in Microsoft Office.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Manpower Singapore
Singapour
Related job offers
-
Customer Support Specialist, APAC
Rogo Singapour -
Customer Service Executive – Contact Centre
Ministry of Education, Singapore (MOE) Singapour -
Customer Service Representative – Mandarin
TDCX Singapour -
Customer Service Officer cum Receptionist
Venus Beauty Singapour -
Customer Service Officer cum Receptionist
VENUS BEAUTY SERVICES PTE. LTD. Singapore