Customer Affairs Associate
Singapore Airlines Ltd · Singapore
Job description
About the role
Singapore Airlines is looking for a Customer Affairs Associate to join its Customer Affairs Department within the Customer Services & Operations Division. The associate plays an important role in managing and building relationships with SIA customers.
Key responsibilities
- Attend to customer feedback promptly and take action to restore customer confidence.
- Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
- Take part in projects and initiatives aimed at raising customer service standards, as assigned.
Required profile
- Diploma in any discipline.
- Preferably 3 to 5 years' experience in customer service roles or in the airline industry.
- Emotional maturity and a passion for customer service.
- Excellent interpersonal and communication skills.
- A flair for and enjoyment of writing.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 11 hours ago
Expires 1 month from now
1 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Singapore Airlines Ltd
Singapore
Related job offers
-
Senior Manager / Manager (IMH) - Donor Development & Grant Programmes
NHG Singapore -
Senior/Retail Assistant - Pharmacy
NHG Singapore -
Assistant Director (Strategic Partnerships)
SingHealth Singapore -
Senior/Associate (Operations), Retail Pharmacy
SingHealth Singapore -
Business Development Representative, Public Sector (Singapore Market)
salesforce Singapore