Customer Engineer (Field Service Engineer)

About the role

Applied Materials is a global leader in materials engineering solutions for display and semiconductor chips. As a Field Service Engineer (Customer Engineer) based in Singapore, you act as the direct liaison with customers, helping them install, maintain and upgrade equipment. You use digital analytics for troubleshooting and apply basic diagnostic techniques, with guidance from Senior Field Service Engineers.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and fix technical issues
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided)
• Coordinate and communicate directly with customers to ensure smooth operations and good service
• Fulfill additional duties as assigned

Required profile

• Associate degree, military technical training, field service experience or trade certification
• 1-2 years of experience in customer/field service support or a related technical field; 2-4 years preferred
• Valid driver's licence and ability to obtain a passport if travel is required (about 10% of the time); relocation not eligible
• Able to meet on-site requirements, including safety, environmental guidelines and COVID-19 protocols

Required skills

• Reading and interpreting electrical and mechanical schematics
• Diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics
• Familiarity with hand tools and digital multimeters
• Basic knowledge of Microsoft Excel, Word and PowerPoint
• Ability to work in a clean room with appropriate PPE (coveralls, hoods, boots, safety glasses, gloves, respirators, aprons, face shields)