Customer Engineer (Field Service Engineer)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer (Field Service Engineer) in Singapore. The engineer acts as the direct liaison with customers, installing, maintaining and upgrading equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques. The role is full-time.

Key responsibilities

• Install, maintain and upgrade customer equipment
• Use basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, inflection points, requirements and business challenges
• Train and mentor junior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties as assigned

Required profile

• Degree, military technical training, field service experience or trade certification
• 4-7 years of work experience in the semiconductor industry or another equipment support industry
• Physical ability to walk extensively, stand for long periods, work in tight spaces, lift up to 35 lbs, climb stairs and ladders, work at height and in noisy environments; use of PPE in a clean room (coveralls, hood, booties, safety glasses, gloves, respirator, apron, face shield)

Required skills

• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and digital multimeters
• Effective written and verbal communication
• Basic knowledge of Microsoft Excel, Word and PowerPoint