This job is no longer available
This job expired on 23/08/2026. It no longer accepts applications.
Customer Service / Call Centre Officer
EM Services Pte Ltd · Singapour
Job description
About the role
We are looking for a proactive Customer Service/Call Centre Officer to join our team. In this role you will be the first point of contact for customers, handling inbound calls and emails while delivering accurate information and effective solutions.
Key responsibilities
- Answer calls and respond to emails promptly, providing clear and timely information about products and services.
- Strive for first‑call resolution by addressing customer queries and concerns efficiently.
- Depending on project assignments, perform cross‑selling and upselling of relevant products and services to existing customers and prospects.
Required profile
- Fluent in English and at least one additional language to support non‑English speaking customers.
- Prior experience in a call centre environment is preferred; experience in other customer‑service roles will also be considered.
- Strong customer‑service mindset with the ability to empathise and quickly understand customer issues.
Required skills
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EM Services Pte Ltd
Singapour
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