Customer Service Clerk

About the role

We are looking for a Customer Service Clerk who can combine strong administrative support with excellent client-facing service. The role involves managing schedules, handling communications, and ensuring a smooth experience for customers and internal stakeholders.

Key responsibilities

• Manage and organise schedules, appointments, meetings and travel arrangements.
• Handle emails, phone calls and daily communications professionally.
• Prepare agendas, reports, documents, presentations and meeting materials.
• Attend meetings, record minutes and follow up on action items.
• Maintain filing systems, organise office folders, documents and records.
• Support planning, scheduling and coordination of daily operational tasks.
• Deliver prompt and professional responses to client and stakeholder inquiries.
• Facilitate client receptions and ensure a seamless VIP guest experience.
• Resolve customer concerns while maintaining confidentiality.

Required profile

• Bachelor’s degree preferred.
• Good command of English and Mandarin (spoken and written).
• Strong organisational and multitasking abilities with attention to detail.
• Experience in customer service, executive support, administrative coordination or education support is an advantage.
• Ability to work independently in a fast‑paced SME environment.
• Positive attitude, proactive mindset and strong interpersonal skills.

Required skills

• Proficiency in Microsoft Office.