Business Support Associate

About the role

The Business Support Associate will work closely with the Commercial team and internal stakeholders to ensure smooth onboarding, administration, and off‑boarding of external consultants. You will act as a key liaison between contractors, sales, and service teams, delivering a high‑quality customer experience.

Key responsibilities

• End‑to‑end onboarding of new external consultants, including contract generation, background checks, employment pass applications, medical insurance enrolments, and personnel file management.
• Deliver onboarding briefings and manage contract extensions, variations, and operational account activities.
• Ensure timely and accurate invoicing in line with required timelines.
• Maintain the team case‑resolution mailbox and actively support the timesheet collection process.
• Engage continuously with contractors, clients, and sales teams throughout assignments to uphold service standards.
• Oversee off‑boarding processes, guaranteeing final salary and entitlement payments.
• Partner with stakeholders to resolve contractor issues related to payroll, work passes, leave, insurance, and off‑boarding, adhering to SLAs.
• Collaborate with Sales and Billing teams to drive accurate invoicing and solve client or contractor challenges.
• Support tender submissions and contribute to continuous improvement initiatives.

Required profile

• Experience in contractor onboarding, payroll, invoicing, or related business support functions.
• Strong organizational abilities and attention to detail.
• Excellent communication skills for interacting with internal teams, external consultants, and clients.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

What we offer

• Ongoing training and career development opportunities.
• Potential to become a future leader within a global recruitment and staffing company.
• Supportive, high‑performing team environment.