Customer Service Executive

About the role

We are looking for a dedicated Customer Service Executive to join our team and ensure a positive experience for our clients. The role involves handling inquiries, resolving issues, and providing insights through data reporting.

Key responsibilities

• Handle incoming customer inquiries promptly via phone and email.
• Assist customers with feedback and concerns to achieve high satisfaction levels.
• Maintain professionalism and empathy when addressing complaints.
• Collaborate with operations and sales teams for swift query resolution.
• Record detailed interaction data using CRM software.
• Identify opportunities for process improvements.
• Follow company policies to ensure consistent service delivery.
• Provide feedback on customer trends and prepare regular reports.
• Perform ad‑hoc duties as assigned.

Required profile

• Diploma in any discipline or equivalent qualification.
• At least 2 years of experience in a call centre or customer service role.
• Positive attitude, willingness to learn and adapt.
• Availability for rotational mid‑shift (11:30 am – 8 pm) and weekend/public‑holiday duties (8 am – 2 pm).

Required skills

• Experience using CRM software.